Frequently Asked Questions
Below you will find the answers to some frequently asked questions.
Click on a question to reveal the answer. If you have a question which isn't covered below, please feel free to drop us a line.
We carry plenty of spare boots to every fitting so we will always ensure you receive a boot which fits correctly.
We have boots to fit all sizes and shapes of feet but if you often have a specific problem (for example you have wide feet) then please mention this in the booking and we can come to your fitting prepared with appropriate boots for you to try on.
The details you provide during the booking process help us to select equipment appropriate for your ability and size and also allow us to safely configure the release settings on the skis. The more accurately you are able to answer these questions, the easier it is for us to select and safely set up your equipment.
If you have any problems with your equipment during your holiday, you can simply give us a call and we will arrange a convenient time to visit you at your accommodation to resolve the problem, or you can simply visit us at our shop.
The two rentals will be charged separately for the number of days you use each piece of equipment – so for example if you ski for four days and snowboard for two days, you will be charged the 4-day rental price for the skis and the 2-day rental price for the snowboard. Since it becomes cheaper on a per-day basis the longer you use the equipment, skiing for 4-days and snowboarding for 2-days will be slightly more expensive than skiing for 6 days (for comparable categories of equipment).
Bronze Skis – aimed at beginners with up to around 2 weeks experience. Appropriate for skiing Green and Blue pistes.
Silver Skis – aimed at intermediate skiers with up to around 5 weeks experience. Appropriate for skiing Blue and Red pistes.
Gold Skis – aimed at intermediate to advanced skiers with over 5 weeks experience. Appropriate for skiing all pistes as well as some off-piste.
Platinum Skis – aimed at advanced to expert skiers. Skis in this range will have a bias towards high performance on or off the piste.
Beginner to Intermediate Snowboards – aimed at snowboarders with up to around 5 weeks experience. Appropriate for Green, Blue and Red Pistes.
Intermediate to Advanced Snowboards – aimed at snowboarders with over 5 weeks experience. Appropriate for all pistes and some off-piste.
Yes. All equipment is fully serviced and waxed before every rental.
Yes – the price quoted for ski hire includes ski poles.
We will collect payment from you when we deliver your equipment. We carry portable chip-and-pin credit-card payment machines so you can make payment securely by credit or debit card, or we also accept payment in cash.
We will either arrange to collect your equipment from your accommodation at the end of your holiday or you can drop it off to our shop at the end of your last day.
Yes – we offer optional comprehensive cover which covers your skis or snowboard against theft on the mountain, loss or accidental damage with no excess to pay. This is charged on a per-day basis for the duration of your rental and the price depends on the category of ski or snowboard you are renting. When making a booking you have the option to either include or opt-out of this cover. If you choose not to take the cover, you will be charged the full replacement cost of any lost, stolen or damaged equipment. For more information, please see the Terms & Conditions page.
Generally speaking, theft is not a major problem in resort but sadly it does occasionally happen. There are a few measures you can take though to reduce the risk of having your equipment stolen:
- Whenever possible, keep equipment in site
- If you are leaving the equipment outside a mountain restaurant, pair up one of your skis with one of someone else’s skis in your party and separate them. This stops your skis being picked up by mistake by someone who has similar skis, and also reduces the risk of opportunistic theft
